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Return Policy.
Unless a product is labeled "all sales final" at the time of
purchase, all orders may be returned within 30 days for a refund. In order to
return or exchange (under the warranty guidelines described below) all or part
of your order, customer must contact us for a Return Merchandise Authorization
number (RMA#). Call toll free (800) 377-2617 to obtain RMA # from a Seller's
representative. All returned merchandise must be in the original packaging
including manuals, accessories, cables, etc. with the authorization (RMA#)
clearly printed on the outside of the package. Return requests must be made
within 30 days of the receipt date. All returns must be certified to be in good
condition by one of our engineers before refund can be accepted. If the product
has been damaged, seller will assess the damage and will determine if the
product is entitled to a refund. All free items must be returned together with
purchased items in order to receive a refund. Any shipping and/or handling
charges on the original order cannot be refunded. At our discretion, we may levy
a restocking fee of 25% of the cost of items returned. Any vouchers or gift
certificates earned by a returned order will be voided, and the voucher amount
will be charged to any order to which it was applied. Installation, training or
professional services are NON-REFUNDABLE. Seller is not responsible for shipping
costs or damage on returned items. Units to be returned should be packed
carefully. Please be advised that packages sent by normal US Postal Service
cannot be tracked to ensure delivery. Since Seller cannot provide credit for a
return without confirming its receipt, we recommend that you use a delivery
service that can be tracked and or insured.
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